Comments on: Computer Empire Tortures Its Customers For Repairs & Warranty

By: sudershan

sudershan — Thu, 29 Oct 2009 07:01:54 +0000

I have also purchased a Microtec UPS & after few days it has been blown but there is no response from Computer Empire, its too bad experience with computer empire
Thanks
Sudershan kumar

By: After Sales Service At Rashi Peripherals, Nehru Place, Delhi | RutSum

After Sales Service At Rashi Peripherals, Nehru Place, Delhi | RutSum — Sat, 20 Jun 2009 18:18:22 +0000

[...] is not my first visit to Rashi Peripherals. The last time I was there, I was turned away with an unsatisfactory after sales service experience (I went there to avail warranty for my Altec Lansing ‘Behind-The-Neck’ [...]

By: joe

joe — Tue, 09 Jun 2009 12:16:48 +0000

it could happeen with anybody,its a rare incident.we shud not blame a particlar shop owner or company respectively.

By: Apoorv Khatreja

Apoorv Khatreja — Wed, 06 May 2009 09:38:55 +0000

@Anand

Well in this case they could not have refused to give me any warranty, because I had a proper cash memo with me which mentioned the date of purchase, and it was still within warranty. If you have a cash memo, you can threaten the shopkeeper.

By: Anand

Anand — Wed, 06 May 2009 08:46:03 +0000

I think u should have moved to US. US govt have policies to help customer. This shop person has changed your handset, while if you go to gaffar @ new delhi, they would kick u out if u want warranty.
I had experience with Gaffar mkt, they told me warranty for 6 months, but when I went back next day with problem, they refused to give any warranty. initially they refused to identify that they sold to me. There should be some laws in India for consumers right…. as there is in UK and US, and it should be fast…. so that customer should not feel heat. and shopkeepers should understand value of consumer.

By: Vinay

Vinay — Sat, 02 May 2009 06:05:59 +0000

The shop sucks to the core..

You ask them something over the phone , they just keep you transferring and in the end the product is not available. What a waste of time.

By: Sujeet

Sujeet — Mon, 09 Mar 2009 14:45:34 +0000

Ya…they r doin the same thing…i had bought a 2.1 spkrs 4 8ooo bucks n now they r saying its out of warranty inspite of it being printed on the documents!!

Guess it the same at all rashi peripheral branches

By: Studio Headphones For My MacBook - Altec Lansing AHP524 | RutSum

Studio Headphones For My MacBook - Altec Lansing AHP524 | RutSum — Wed, 10 Dec 2008 17:43:18 +0000

[...] did a quick market research before I decided which ones to go for, and my recent experience with the Altec Lansing customer support told me that I should refrain from buying equipment from Altec Lansing. But after the market [...]

By: Dev

Dev — Wed, 10 Dec 2008 06:18:34 +0000

Basically if you buy components from Nehru Place you should be prepared to visit service centers yourself and in general run around. Shops in Nehru Place are like warehouses, not showrooms. That’s why you get things cheap from there. At least you get the requisite warranties. Besides if you ask me it wasn’t worth running around 6 hours in 38 degrees heat for a Rs. 500 headphone. This is why I myself buy Rs. 100 headphones and throw them away when they go bad

By: Setu Garg

Setu Garg — Sat, 06 Sep 2008 04:56:59 +0000

This sounds like a stupid rant. Shouldn’t Rashi Peripherals have replaced the headphones without asking anything.
I personally would never blame any shop in nehru place for service n all. They sell stuff too cheap to offer proper customer care. Plus, it is explicitly mentioned in the T&C that the after sales support will be handled by the service centers and not them.

By: Prannoy

Prannoy — Sun, 03 Aug 2008 18:34:11 +0000

Try SMC international next time-26293001/2

By: Sneezy Melon

Sneezy Melon — Sun, 13 Jul 2008 20:21:30 +0000

@Apoorv: Nah. Read “Empire Computer”. He’s some noob.

By: General Maximus

General Maximus — Sat, 12 Jul 2008 18:40:26 +0000

Nope, it’s not an issue with Altec Lancing. The people at Nehru Place just don’t care about warranties and complaints from customers.

Each shop at NP gets >500 visitors each day. Even if half of them purchase goods worth Rs.1000 (and I’m sure most customers purchase much more expensive goods), the shop sells Rs.2,50,000 worth of goods. Even at a profit margin of 5%, they make about Rs.12500. Rs.12500 * 30 = Rs.375000. And this, I’m sure, is the absolute minimum profit any shop at Nehru Place makes.

Do they care about one customer whining about his headphones? I don’t think so. To make them look up, you’ll need to put a big dent in the number of customers shopping at Computer Empire.

By: Joseph A Nagy Jr

Joseph A Nagy Jr — Sat, 12 Jul 2008 14:39:21 +0000

Sound as if you’ve had a really bad experience, sorry to hear that, especially since it was with Altec Lansing. I love their products here in the USA.

Perhaps I should stop buying their products here if your issue is typical of overseas dealings.

By: Apoorv Khatreja

Apoorv Khatreja — Thu, 10 Jul 2008 18:03:09 +0000

Either you work with Computer Empire or you have been paid by them to write this.

Why can’t I expect to get warranty? If they have a tie up with a company for products, then why not get a tie up for warranty too? Collect all the faulty products in the daytime, get them fixed/replaced at the end of the day or before opening tomorrow. When it comes back from the comoany, get it delivered to the customer’s house.

By: abhishek

abhishek — Thu, 10 Jul 2008 15:20:18 +0000

Empire Computer is not that bad… and thia could have happened in any other shop of nehru place also… u go thr to get the stuff cheap… similarly lot of ppl come thr for the same… thr is always rush thr.. u cant expect a businessman to get his boy to leave his sales, and get ur 500 bucks headphone replaced…